Unconditional, No Risk Guarantee
Bit Weld comes with an unconditional guarantee, providing a risk-free opportunity to benefit from the service. We
are confident that you will immediately recognize the power of secure Workspaces for online file exchange, benefiting and
protecting your business, customers, and vendors. However, if you are not satisfied, contact us in writing within 30
days of your purchase for instructions on receiving a refund.
Our Commitment to You
Our service level commitment to you is that all reasonable commercial efforts will be used to keep our service
online 7x24. Bit Weld considers our Bit Weld and its availability to be a best-of-breed offering in the SaaS,
ASP and M Cloud industry sectors.
This is not an empty commitment:
1 - We employ the most knowledgeable and experienced professionals in our field of endeavor to develop and maintain our
services.
2 - Our services are a combination of their talents and abilities along with industry leading and proven software and
hardware infrastructure solutions.
3 - Our data transmission and storage capability are supported by the most robust and current load-balancing, clustering
and redundant storage technologies.
To further demonstrate this commitment in the unlikely event you experience service availability issues and if you are a paying
customer, you will be eligible to receive service credit on your next invoice with the equivalent of an average day's service
fee for each 60 minutes of unscheduled downtime (up to 50% of your average monthly recurring fee). Bit Weld will begin counting
from the minute you open an incident report. In order to receive any of the service credits described above, you must notify
Bit Weld within 30 days from the time you became eligible to receive a Service credit. Failure to comply with this requirement
will forfeit your right to receive a Service credit. Bit Weld's credit policy does not cover your errors or, like all service
providers, occasional scheduled maintenance windows. Bit Weld will post prior notification of scheduled maintenance, and since
we operate clusters of servers, maintenance that causes downtime should be rare.
May 15, 2008
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